Going to the airport from the center of Barcelona or returning from a trip and taking the Aerobús to return home, is the fastest, most comfortable and sustainable option that we find in the city. But when we travel on the bus, do we really know what rights and duties we have as users?
In order for your trip and that of other users to be pleasant and, to make the most of all the advantages offered by the Aerobús service, it is important not to forget the company’s rules of use.
Travelers have a series of rights to take into account for the journey. In case of stoppage due to incident, they will be transported and continue the trip. In addition, they can request to receive information about the services or modifications of the itineraries and make claims and receive a response. And of course, be treated respectfully and correctly by employees.
Also, people with reduced mobility, pregnant women and the elderly have the right to sit in seats of preferential use. These seats are marked with blue icons. In addition, inside the vehicle, there isspace reserved for placing suitcases, baby strollers and wheelchairs.
It is important to know that smoking is not allowed on board the Aerobús nor is it allowed to distract the driver while driving. And to keep our buses clean and in good condition, deterioration or mistreatment of them and the stops will be avoided. In addition, it is necessary to meet the minimum health and hygiene conditions so as not to disturb other users. Traveling with animals is not allowed, except in the case of guide dogs and domestic animals that go in suitable receptacles.
Aerobús is not an integrated service in the Fare System of the Barcelona bus and metro transport network, which is why you must buy your own ticket to travel on this service. You can do this by buying it in advance on our official website, at the machines at the stops located in Plaza Catalunya or at the Terminals (T1 and T2), with the stop staff or with the driver. You have to bear in mind that tickets that are tampered with or damaged will not be valid for travel. Children under 4 years old travel for free.
In addition, traveling without a valid ticket implies a minimum fine of €100. This is an excerpt from the Passenger Regulations for surface public transport services within the scope of the Barcelona Metropolitan Transport Entity. For any problem, the drivers and the stop personnel have claim sheets.
It is important to know all our rights and duties in all the services we use on a daily basis, but also the services we use when we travel. If you have any questions, you can consult all the information on the general conditions of the service.
Now that you know everything you need to take into account to enjoy the services offered by Aerobús, what are you waiting for to buy your tickets? Travel in the most comfortable and safe way between El Prat Airport and the center of Barcelona aboard Aerobús.