As companies dedicated to road passenger transport, we strive to achieve business excellence with the aim of providing a high-quality, safe, accessible and sustainable transport service.

As proof of this, this Integrated Policy reflects the principles that guide our operations, and, consequently, we commit to:

• Comply with laws and regulations relevant to your business activities, ensuring that our operations strictly adhere to current legal requirements. In addition, we assume responsibility for respecting codes of good practice and other voluntary commitments made by the organisation.
• A commitment is made to allocate the necessary resources to achieve the objectives, carefully considering financial, operational and organisational aspects. The company will integrate its objectives as a frame of reference, including quality, safety, the environment, social responsibility, information security and energy targets.
• Promote a culture of innovation and continuous improvement, enabling us to adapt to new market challenges and enhance the quality of our services.
• Value the opinions of customers, staff, and other stakeholders in handling complaints, focusing our efforts on effectively resolving their concerns to ensure customer satisfaction.
• Ensure environmental protection, including pollution prevention and other environmental commitments outlined by Monbus.
• As far as possible, reduce or minimise the environmental impacts associated with our activities, including hydrocarbon consumption, GHG emissions, water, energy and waste generated.
• Actively promote the rational use and consumption of energy by supporting the purchase of energy-efficient products, equipment and services and design to improve energy performance.
• Promote and improve fleet service and equipment in order to advance efficient driving performance.
• Provide safe and healthy working conditions to prevent work-related injuries and health deterioration. Eliminate and reduce hazards and risks to occupational health and safety. The company shall also ensure that workers’ opinions are taken into account through worker participation and consultation or through their representatives.
• Promote good road safety practices with the aim of eliminating deaths and serious injuries in traffic accidents.
• Take the necessary measures to ensure an effective response to exceptional emergency situations and collaborate with other entities in the development of specific plans.
• Implement and maintain a culture of wellbeing within the organisation, providing safe, healthy and environmentally conscious working environments, promoting healthy lifestyles among employees, the community and their families.
• Conduct and periodically review risk analyses based on recognised methods that enable us to establish the level of information security and minimise associated risks. Involve all stakeholders in information security activities and procedures.
• Ensure accessible services for all people and promote an inclusive environment, complying with DALCO accessibility requirements.
• Conduct business responsibly, respecting the principles of social responsibility outlined in the internal code of conduct, as well as accountability, transparency, equal opportunities, ethical behaviour, respect for stakeholders, the principle of legality, international standards of conduct and human rights.

In order to ensure the adequacy of this policy, periodic reviews will be carried out. In addition, to ensure that all staff are aware of it, the management system policy will be publicly displayed at our facilities. It will also be available on our website for all interested parties, allowing anyone outside the company to consult it at their convenience.